We rarely leave a customer unsatisfied and we have a very high repeat customer and new customer satisfaction rate. Although defective work is rare, mistakes can happen since much of the work is done by hand. If you are not satisfied with our work, let us know of your problem / issue. We will do our best to satisfy you. If you have any other questions or concerns, or if you are not sure what needs to be done to your shoes, call us at the number above; contact us using the form below; or come by the shop between 9am-4:30pm Monday-Friday.